FAQ
Clear answers for clinic teams.
Get concise answers about clinic fit, billing, AI, WhatsApp, phones, access, pricing, and what happens in a walkthrough.
Questions and answers
Start with the question closest to your clinic.
Who is healhab for?
healhab is designed initially for small and medium therapy and rehabilitation clinics. It supports owners, managers, coordinators, therapists, and permitted families.
See if healhab fitsWhich clinic tasks work together?
Scheduling, session feedback, assessments, goals, progress reports, patient billing, family access, and clinic follow-up can work as one connected flow.
See the clinic workflowDoes it work on a phone?
Yes. The clinic app installs on a phone like an app, every dialog takes the full screen, and the work queue, calendar, billing, and documents are built for a small screen first. Clinical data is always fetched live and never cached on the device.
See clinic operationsCan we use our own report formats?
Yes. The Template Studio lets the clinic build its own assessment, goal plan, and progress report formats with headings, prompts, tables, and smart variables, then version and publish them for the team. Attach up to three existing reports and AI proposes the structure for you; it copies no patient content and does not keep the samples.
See assessments and reportsWhich evidence types can be used?
Typed feedback and supported audio, documents, and images can be used where configured. The session feedback page lists current formats and limits.
Review session feedback limitsDoes healhab diagnose patients?
No. healhab does not provide autonomous diagnosis, clinical scoring rules, or treatment conclusions.
Read AI transparencyCan AI choose goals or treatment?
No. Where configured, AI may prepare editable content. It does not choose goals, treatment, diagnoses, scores, or clinical conclusions.
Connect goals and progressCan AI publish a report?
No. A clinician reviews the document, and an authorized clinic user publishes through a separate action.
See the report workflowHow is clinic access controlled?
Protected clinic actions require authentication, the right permission, and an active clinic. Assigned relationships are checked when needed.
Read the security approachIs the marketing site separate?
Yes. The public marketing site runs separately from the authenticated product and its clinical data surface.
Read about public-site separationDoes healhab handle patient billing?
Yes. Each patient has a wallet, every payable session creates a bill at the current price, completing the session settles it from the wallet, and any bill can be downloaded as a branded PDF. healhab records money the clinic has received; it does not run a payment gateway, tax invoicing, insurance, or payroll.
See billing and paymentsIs healhab a general WhatsApp channel?
No. Where configured, healhab supports bounded session updates and deliberate report sharing. It is not a general inbox, broadcast tool, patient-support channel, or emergency service.
What happens in a walkthrough?
Bring one non-clinical clinic workflow. We will follow its real steps, show what healhab handles today, and identify what needs configuration.
Book a walkthroughWhat must stay out of public forms?
Do not submit patient names, health information, recordings, reports, files, credentials, or emergency requests.
Ask a non-clinical question